Hilton Head Island SC HVAC & Plumbing Reviews

HVAC Maintenance

Richard - Hilton Head Island, SC
91 days ago

Knowledgeable, professional and efficient

Andrew - Hilton Head Island, SC
115 days ago

John, lead tech, was diligent, respectful and competent. Most knowledgeable service person I have used in 40 years of equipment service, maintenance and repair.

Great regular maintenance service

Robert - Hilton Head Island, SC
146 days ago

From calling to inform us that a technician was on the way, to great consideration and safety protocols I.e. booties and mask etc., to very friendly and proficient service - a great experience all around. Great advice and recommendations for things to watch out for in the future between regular service calls as well.

Amazing service, extremely knowledgeable!

Scmitz - Hilton Head Island, SC
257 days ago

Great Service

Ronald - Hilton Head Island, SC
269 days ago

John was fantastic. Took care of us by diagnosing the problem and correcting it quickly.

Well done!

Natalie - Hilton Head Island, SC
419 days ago

Quiet

Linda - Hilton Head Island, SC
421 days ago

My new a/c since January has never been this quiet. I do not even hear it turn on or off. After a few visits , I seemed to have met most of your efficient staff. Please give JB my best regards and come back to work a new man.

Great service

Christine - Hilton Head Island, SC
466 days ago

Great Service, exceeded my expectations!

Rich - Hilton Head Island, SC
467 days ago

R.S.Andrews just replaced my aging heat pump and air handler and recommended a superior air filtration system (Aprilaire) to help remove airborne allergens as my air filters were noticeably dirty. They also installed ecobee smart thermostats that will help manage my heating and cooling system. I can now use my phone to monitor how my home's comfort level.

Excellent Service

Klobucar - Hilton Head Island, SC
510 days ago

On time, professional service!

New a/c installation

Trevor - Hilton Head Island, SC
556 days ago

What a great group of people, start to finish proffessional and courteous. Thank you

Well mattered, efficient, through are just a few comments of could give JB.aw

Linda - Hilton Head Island, SC
560 days ago

Awesome

Better second time

Van - Hilton Head Island, SC
599 days ago

First guy who came out was really nice and on time. He actually got there before me since I was running a few minutes behind. He went upstairs took some photos showed me the air filter spot and said he cleaned my compressor while he was waiting the few minutes for me. My hose was not moved and the concrete around the compressor appeared to be dry. He wasn’t in the attic very long. As he was leaving I asked him about payment and he said the office has my card on file and they will email me everything. I was unclear if my unit was clean or serviced I called the office to see what exactly I paid for and requested a service report. She said should would email me the report and a receipt. I never received anything. I called back two more times making sure she had the correct email address and I still wasn’t getting answers. The next day I called and mrequested the service manager to call me. The lead tech John called Friday morning and said he would come that evening when I got off work At 5 pm to clean and service my unit if I didn’t think it was done. I wasn’t sure if I was just scheduled for a filter change or an actual service and since I never received a receipt or report I was clueless as to what I paid for. We reschedule for the following Thursday. John came out. Used gauges, serviced, cleaned my unit, programmed the thermostat and gave me some info on the system since I just purchased the home and didn’t know anything about this type of system. Both techs were great. I do not believe the first person was an actual technician but he was very nice. Seems to be some sort of disconnect between office and technician. Office can’t seem to answer any questions and I was getting aggravated. I would rate my tech as great and office staff horrible to deal with. They just kept telling me yeah it was done. We will email it to you and never received an email. John called the office and made sure they emailed a receipt and report over while he was here. It was a lot of aggregation just to have an ac serviced but definitely a great job when John took over the situation. Thanks!

AMAZING service and overall experience

Krupa - Hilton Head Island, SC
639 days ago

I could not be more pleased with the service I received today from your company. From the initial phone call I had with Lisa, I knew that I had called the right company for the job. She was extremely friendly, polite, and understanding of my situation due to an equipment malfunction. She put me in contact with the on-call technician so he could confirm that he had the necessary parts for the job. After he arrived, he was very pleased to inform me that the part was still under warranty from carrier which saved me $700. It is very rare to find a company that is willing to do what they can for their customers to save money and provide excellent service like I received today. I could not be more thrilled with the service I received from either individual and was pleased to sign up for an extended service contract. I will definitely recommend you to everyone I come in contact with from here on out. Thank you again for remedying my issue and for showing me yet again that there are still great people in this world that take pride in their work and still put the customer first.